Refunds Policy

Before work starts: Full refund on request.

After we’ve started but before delivery: Partial refund or credit (our default) at our discretion based on time spent.

After delivery: Non-refundable, unless we fail to deliver the described PDF.

Express: If Express capacity is unavailable, we’ll refund or convert to Standard — your choice.

How to request: Email support@replyguide.com with your Stripe email and order details.